Thank you for shopping at TEVQA. We want you to be completely satisfied with your purchase. If you are not completely happy with your order, we are here to help.

1. Return Window

You have 30 days from the date you receive your item(s) to request a return.

To start a return, please contact our customer service team at:

help@tevqa.com

Please include your order number and the reason for your return.

2. Return Conditions

To be eligible for a return, your item must meet the following requirements:

• The item must be unused, unworn, unwashed, and in the same condition as received.
• The item must include all original tags and packaging.
• The item must not show any signs of wear, damage, alteration, or washing.

Non-Returnable Items

The following items cannot be returned:

• Clearance items or items marked as "Final Sale"
• Items that have been worn, washed, damaged, or altered

3. Return Process

Before sending any item back, please contact TEVQA Customer Support for return authorization.

Once your return request is approved, we will provide the appropriate return instructions and return address.

Please do not send your return before receiving authorization from TEVQA. Unauthorized returns may not be accepted.

4. Return Shipping Costs

Customer Preference Returns

For returns due to personal preference, including:

• Incorrect size selected
• Size or fit issues
• Change of mind
• Ordering the wrong item

The customer is responsible for the return shipping costs.

Defective or Incorrect Items

If you receive an item that is:

• Defective
• Damaged during shipping
• Incorrect item or incorrect size sent by TEVQA

TEVQA will provide assistance and cover the appropriate return shipping costs.

5. Alternative Solutions

Because our products are shipped internationally, return shipping may require additional time and cost.

To provide a better customer experience, TEVQA may offer alternative solutions when appropriate, including:

• Partial refunds without requiring a return
• Replacement items
• Store credit

These options may help customers avoid the inconvenience and cost of international returns.

6. Refunds

Once your returned item is received and inspected, we will notify you regarding the approval status of your refund.

If approved, your refund will be processed to your original payment method.

Please allow 3–5 business days for your bank or payment provider to complete the refund process.

7. Late or Missing Refunds

If you have not received your refund:

1. Check your bank or payment account again.
2. Contact your credit card company or payment provider, as processing times may vary.
3. Contact your bank for additional assistance.

If you have completed these steps and still have not received your refund, please contact us:

Email: help@tevqa.com

8. Contact Us

If you have any questions regarding returns or refunds, please contact:

TEVQA Customer Support
Email: help@tevqa.com